At IT Services Helps, we strive to provide exceptional customer service and ensure your satisfaction with our products and services. However, we understand that there may be instances where you may need to request a refund or return an item. This Refund and Returns Policy outlines the guidelines and procedures for such cases.
1. Software and Digital Products:
Due to the nature of software and digital products, refunds are generally not available once the product has been downloaded, accessed, or activated. We strongly recommend reviewing the product description and specifications before making a purchase.
2. Physical Products:
If you have purchased a physical product from us, you may be eligible for a refund under the following circumstances:
– The item is defective, damaged or not as described.
– The product is returned within the specified return period (see Section 2).
Physical Products: You may initiate a return within 14 days from the date of delivery. After this period, returns may not be accepted unless the product is damaged or defective.
To request a return, please follow these steps:
- Contact our customer support team through the provided channels (email/phone) within the return period.
- Provide the order details, reason for the return, and any supporting evidence (such as photos) if applicable.
Our friendly customer support will guide you through the return process and provide you with step-by-step instructions.
Please note that returned items must be in their original packaging and in a resalable condition, unless the product is damaged or defective.
- Once we receive the returned item and verify its condition, we will initiate the refund process.
- Refunds will be processed using the original payment method used for the purchase. Please allow a reasonable amount of processing time for the refund to appear in your account.
The following items are generally non-refundable:
- Gift cards or vouchers.
- Services already rendered or consumed.
- Downloaded, accessed, or activated software or digital products.
Exceptions to this policy may be made on a case-by-case basis, at our sole discretion.
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact our customer support team via email at email address – email@example.com or call us at (+1) 8883144480
Please note that this Refund and Returns Policy applies only to purchases made through IT Services Helps. For purchases made through third-party platforms or retail stores, please refer to their respective refund and returns policies.